Terms of Service

Agreement to Terms

By using getoryxnow.com or any Oryx Property Services application or service ("Platform"), you agree to these Terms. If you do not agree, do not use the Platform.

What Oryx Provides

Oryx Property Services is a subscription-based platform that provides:

• —Professional property inspection and documentation
• —Secure digital storage of property photos, documents, permits, warranties, and records ("Property Vault")
• —Automated weather event monitoring and storm logging
• —Guided insurance claim filing assistance (educational and organizational tools — not advocacy or negotiation)
• —Evidence package compilation and export
• —Matching with vetted contractors through our Preferred Vendor network
• —General compliance and permit information based on your property's location

What Oryx Is Not

Read this section carefully. It defines the boundaries of our service.

Subscription and Payment

• —Plans and pricing are listed on our website and may change with 30 days' notice
• —Payments processed through Stripe (PCI DSS compliant)
• —Subscriptions auto-renew unless cancelled before renewal date
• —Cancel anytime through your account settings or by contacting support@getoryxnow.com
• —Refunds handled case-by-case — contact support@getoryxnow.com

Your Data — You Own It

• —Photos, documents, and records you upload to your Property Vault are your property
• —You may export or download your complete vault data at any time in standard formats
• —You grant Oryx a limited license to use your data solely to deliver our services to you (compiling evidence packages, generating inspection reports, matching with contractors)
• —We will not use your property data for advertising without your explicit written consent
• —See our Privacy Policy for full data handling details

Contractor Matching

When you request a contractor match, Oryx connects you with a vetted professional from our Preferred Vendor network based on your location, service needs, and the contractor's credentials and availability.

Important things to understand:

• —The contractor is an independent business, not an Oryx employee
• —Oryx verifies licenses, insurance, and credentials before a contractor joins our network
• —Any agreement for repair or restoration work is between you and the contractor
• —Oryx does not guarantee the quality, timeliness, cost, or outcome of any contractor's work
• —Oryx does not set pricing for contractor services — pricing is between you and the contractor
• —Oryx does not receive any portion of your repair costs or insurance claim proceeds
• —If you have a dispute with a contractor, it is between you and them — Oryx may facilitate communication but is not a party to service disputes

Insurance Claim Filing Guidance

Our claim filing tools are educational and organizational. They help you:

• —Understand the general steps of the insurance claim process
• —Organize your documentation (photos, policy info, damage descriptions)
• —Compile your evidence package for export to your adjuster
• —Track claim details (claim number, dates, adjuster info) in your vault

These tools do NOT:

• —File claims on your behalf (you contact your insurance carrier directly)
• —Negotiate claim values or dispute adjuster findings
• —Provide advice on whether to accept or reject a claim offer
• —Replace the services of a licensed public adjuster or attorney

Weather Monitoring

Oryx uses third-party weather data (NWS, NOAA, commercial providers) for storm logging and alerts. This data is provided "as is." We do not guarantee accuracy, completeness, or timeliness of weather information. Never rely solely on Oryx alerts for personal safety — always follow official emergency management guidance.

Compliance Information

Oryx may surface general information about permit requirements, licensing rules, and regulations relevant to your property's location. This is provided as a convenience and for general guidance only. It is not legal advice. Regulations vary by jurisdiction and change frequently. You and your service providers are responsible for verifying and complying with all applicable laws.

Property Inspections

Oryx inspections are visual and non-invasive. They document your property's condition at the time of inspection from accessible vantage points. Inspections are not a substitute for a licensed home inspection, structural engineering assessment, or specialty trade evaluation. Inspectors document what they observe — they do not diagnose structural issues or predict failures.

Eligibility

You must be at least 18 years old and a US resident to use the Platform.

Account Security

You are responsible for your account credentials. Notify us immediately of unauthorized access.

Acceptable Use

You agree not to:

• —Provide false or misleading information
• —Use the Platform for insurance fraud or any illegal activity
• —Access other users' data or accounts
• —Reverse engineer, scrape, or copy the Platform
• —Upload content that infringes on third-party rights

Limitation of Liability

OUR TOTAL LIABILITY SHALL NOT EXCEED THE SUBSCRIPTION FEES YOU PAID TO ORYX IN THE 12 MONTHS PRECEDING THE CLAIM.

Indemnification

You agree to indemnify and hold harmless Oryx, its officers, employees, and agents from claims arising from your use of the Platform, your violation of these Terms, or your violation of any third-party rights.

Dispute Resolution

Disputes shall be resolved through binding arbitration in Smith County, Texas, under AAA rules. You waive the right to a jury trial or class action. Either party may seek injunctive relief in court. Disputes between you and a contractor are between you and them and are not subject to this clause.

Governing Law

Governed by the laws of the State of Texas.

Termination

We may suspend your account for Terms violations. You may terminate anytime. Request your vault data within 30 days of termination.

Changes

Material changes communicated via email or website notice at least 30 days before taking effect.

Severability

If any provision is unenforceable, the rest remains in effect.