Introduction
Oryx Property Services ("Oryx," "we," "us," or "our") operates the website getoryxnow.com and related applications (the "Platform"). This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our Platform.
Information We Collect
Information You Provide:
- —Full name, email address, phone number, and mailing address
- —Property address(es) and property details (square footage, year built, roof type and age, materials, system types)
- —Insurance policy information including carrier name, policy number, deductible amounts, and coverage details
- —Insurance claim information including claim numbers, dates of loss, and damage descriptions
- —Photos and videos of your property (uploaded by you or taken during inspections)
- —Repair invoices, receipts, warranties, and permits you choose to store in your vault
- —Payment information for your subscription (processed by Stripe — we never store credit card numbers on our servers)
- —Communications you send to us
Information Collected Automatically:
- —IP address, browser type, operating system, device identifiers
- —Pages visited, time spent, referring URLs
- —Cookies and similar tracking technologies (see Cookie Policy)
- —Geolocation data (only with your permission — used to associate weather events with your property)
Information From Third Parties:
- —Weather data from the National Weather Service (NWS), NOAA, and commercial weather providers, associated with your property's geographic area
- —Publicly available property records
How We Use Your Information
- —To provide property documentation and inspection services
- —To store and organize your property data in your personal vault
- —To monitor weather events in your area and log storm activity to your property record
- —To guide you through the insurance claim filing process with educational checklists and organizational tools
- —To compile evidence packages from your vault data at your request
- —To match you with vetted contractors in our Preferred Vendor network when you request it
- —To process your subscription payment
- —To send service communications (inspection scheduling, claim updates, account notices)
- —To send marketing communications (only with your consent — unsubscribe anytime)
- —To improve our Platform and services
- —To comply with legal obligations
Data Retention
We retain your information for as long as your account is active. After cancellation, we retain data for 12 months for reactivation, then delete unless legally required to keep it longer. You may request deletion anytime at privacy@getoryxnow.com.
Data Security
Industry-standard protections: TLS/SSL encryption in transit, encryption at rest for sensitive data, access controls, regular security reviews. Stripe handles payment data under PCI DSS standards. No system is 100% secure.
Your Rights
- —Access your personal information
- —Correct inaccuracies
- —Request deletion
- —Export your vault data at any time
- —Opt out of marketing communications
- —Withdraw consent for optional data processing
Contact: privacy@getoryxnow.com
California Residents (CCPA)
California residents have additional rights: right to know what we collect, right to delete, right to opt out of sale (we don't sell data). Contact privacy@getoryxnow.com.
Other State Privacy Laws
Residents of states with consumer privacy laws (Virginia, Colorado, Connecticut, and others) may have additional rights. Contact privacy@getoryxnow.com.
Children's Privacy
Not directed to individuals under 18. We do not knowingly collect information from minors.
Changes
Material changes communicated via email or website notice at least 30 days before taking effect.
Contact
Oryx Property Services | Tyler, Texas
privacy@getoryxnow.com | (214) 938-2587